Refund Policy

Last updated: October 18, 2026

Making and sharing a 3D greeting card on 3dbooks.com is free. We sell two optional upgrades: a Premium card (US$2.99, removes the "Made with 3DBooks.com" badge from one card) and the Holiday Card Pass (US$9.99, removes the badge from all your cards until January 31). Both are digital features that unlock immediately after payment.

When we refund

• You were charged but the upgrade was not applied, and we cannot fix it within 2 business days.
• You were charged more than once for the same card or pass.
• You ask within 14 days of purchase and have not shared the upgraded card with anyone yet.

When we do not refund

• The upgraded card has already been sent or shared and opened by a recipient.
• More than 14 days have passed since the purchase.
• Your account was closed for breaking our Terms of Service.

Nothing here limits rights you have under consumer protection law that cannot be waived.

How to ask

Email info@3DBooks.com from the address on your account, with the card name and the receipt email you received from Paddle. We answer within 2 business days. Approved refunds go back to the original payment method; your bank or card issuer may take 5 to 10 business days to show it.

Payments and receipts

Payments are processed by Paddle.com, our merchant of record. Paddle handles your payment details, sales tax and receipts; your statement shows "PADDLE.NET* 3DBOOKS" or similar. Paddle's own buyer terms are at paddle.com/legal/checkout-buyer-terms.

Contact

info@3DBooks.com · 3DBooks.com, Burlington, Ontario, Canada